The below is a testimonial from the parents of T, who has been looked after by SuperCare since June this year.
“Earlier this year, my wife, my family, and I had to make one of the hardest decisions of our lives — to place our son, T, into residential care due to his severe special needs. We were anxious, apprehensive, and deeply unsure about what the future would look like.
When we first met SuperCare, what immediately set them apart was the way they approached T’s assessment. They didn’t just tick boxes — they listened, asked the most questions, and took the most notes. From the very beginning, that gave us confidence that they genuinely wanted to understand T — not just his needs on paper, but who he is as a person.
SuperCare put great care into the transition. For six to eight weeks, their team worked with T in our own home, spending time with him and getting to know his routines, his personality, and his needs. When the time finally came for him to move into the home, the transition was smooth and thoughtfully managed. T settled in really, really well — and we could see straight away that he was happy.
Then, a few weeks ago, T developed a sore on his foot and had to be admitted to hospital. What followed was one of the most difficult times we’ve ever experienced as a family. But through it all, SuperCare showed us something profound. We didn’t just see care being given — we saw love, devotion, and genuine human connection.
The staff weren’t just doing a job. They were a team — united in their commitment to T We witnessed them encouraging each other, hugging, clapping, and celebrating even small moments together. The culture of kindness, support, and teamwork was unlike anything we had ever seen.
It reassured us that T wasn’t just in safe hands — he was in loving hands. And for a family who had to make such a painful decision, that reassurance means everything.
We could not thank enough for this placement being available for us, and we could not thank enough the SuperCare team who have been amazing throughout. We couldn’t have gone through these past three weeks, or even since T first joined, without them.”
Mark, T’s Father.